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FAQ

Q: How do I contact customer service about my order?
A:
If you have any questions concerning your order, please e-mail shop.help.cancer.org@halo.com , fax toll free 800-437-1005, or call toll free 888-251-9883 Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time (CST) from anywhere in the U.S. To expedite service, please have your sales order number ready. When you submit an order, it is transmitted securely to our fulfillment center in an encrypted format. For further information, please contact Customer Service.

Q: Will I receive an order acknowledgement?
A:
When we receive your order, we'll email you an order confirmation within 24-48 hours after order approval.

Q: How can I change or cancel my order?
A:
To change or cancel an order, please contact us immediately at 888-251-9883 as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

Q: How can I ship my order?
A:
Standard domestic delivery is via UPS Ground. UPS Next Day and UPS Second Day are also available for domestic orders. All U.S. inventory orders will be shipped within 24-48 hours of order receipt (this does not include actual shipping time). Possible exceptions may occur due to back orders, etc. Inventoried products should arrive within 3-6 business days. Please allow up to 15 days production time with additional time for shipping of drop ship products.

Q: Can I Ship my order to an international location?
A:
Any International orders will be shipped via the best method for the specified destination. The buyer will be charged actual freight charge as well as duties and taxes. Any applicable handling charges will be the responsibility of the customer. Please contact Customer Service at 888-251-9883 for international delivery assistance.

Q: How can I pay for my order?
A:
Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER.

Q: Will I be charged sales tax on my order?
A:
HALO is registered to collect and remit sales tax in all states where there is a tax. Applicable shipping charges and sales tax will be invoiced at the time of shipment.